Exchange Policy for Amazing Organics USA

Effective Date: 27/01/2024

Thank you for shopping with Amazing Organics, owned and operated by Organic Mart LLC. We value your satisfaction and aim to provide the best possible customer experience. Please review our Exchange Policy outlined below:

  1. Eligibility for Exchange:

    • Items eligible for exchange must be unused, in the same condition as received, and in the original packaging.
    • Exchanges are accepted within 14 days from the date of purchase.

  2. Items Excluded from Exchange:

    • Perishable goods, such as food items, are not eligible for exchange.
    • Items marked as final sale or clearance are non-exchangeable.

  3. Initiating an Exchange:

    • To initiate an exchange, please contact our customer support team at support@amazingorganics.co or call us at +1313 6141914 within the 14-day period.
    • Provide your order number, details of the item you wish to exchange, and the reason for the exchange.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service to ensure the safe return of the item.

  5. Inspection and Approval:

    • Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria for exchange.
    • If the item is approved for exchange, we will process the exchange promptly.

  6. Exchange Process:

    • The exchanged item will be dispatched once the inspection is complete.
    • You will receive a confirmation email with the tracking information for your new item.

  7. Refunds:

    • If the item is not eligible for exchange, or if you prefer a refund, please refer to our Refund Policy.

  8. Contact Information:

  9. Business Hours:

    • Our customer support team is available from 10 AM to 5 PM, [Time Zone], Monday through Friday.

  10. Policy Updates:

    • Amazing Organics reserves the right to update or modify this Exchange Policy at any time without prior notice. Please check our website for the most up-to-date policy.

By shopping with Amazing Organics, you agree to comply with our Exchange Policy. If you have any questions or concerns, feel free to contact our customer support team for assistance.

Thank you for choosing Amazing Organics!